Terms & Conditions – Lac Crado

Effective Date:19 September 2025
Welcome to Lac Crado. Thank you for choosing us as your destination for luxury handcrafted leather goods. This document sets out the terms and conditions (“Terms”) governing your use of our website (www.laccrado.com) and the purchase of our products.

By accessing, browsing, or purchasing through our website, you agree to be bound by these Terms. Please read carefully. If you do not agree, you should discontinue use of our website immediately.

1. About Lac Crado

Lac Crado is a premium leather goods brand, specializing in handcrafted products including, but not limited to, bags, wallets, watch straps, belts, phone cases, and bespoke accessories. Our leather is sourced from world-renowned tanneries in France, Italy, and the United States, and every item is carefully crafted by skilled artisans.

We emphasize timeless design, durability, and uncompromising quality. Each product is not only a functional accessory but also a reflection of personal style and sophistication. Because of our artisanal approach, variations in grain, color, or texture are natural characteristics that make each piece unique.

2. Acceptance of Terms

By visiting our website, placing an order, or engaging with our services, you accept and agree to comply with these Terms. These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, or contributors of content.

We may update or revise these Terms at our sole discretion. Updates will be effective immediately once posted on the website. It is your responsibility to review these Terms periodically to remain informed of any changes.

3. Eligibility

To place an order on Lac Crado’s website:

You must be at least 18 years of age, or accessing the site under the supervision of a parent or guardian.
You must provide accurate, current, and complete information during checkout or account creation.
You agree not to use our products or services for unlawful purposes, including resale without prior authorization.

4. Account Registration

While browsing does not require registration, creating an account provides additional benefits such as faster checkout, order history tracking, and personalized offers.

You are responsible for maintaining the confidentiality of your account details, including passwords.
You are responsible for all activities conducted through your account.
If you suspect unauthorized use, you must notify us immediately.
We reserve the right to suspend or terminate any account if we believe it is compromised, fraudulent, or misused.

5. Products & Craftsmanship

5.1 Product Information

We strive to present our products accurately, including descriptions, dimensions, and images. However, minor differences may occur:

Colors may vary slightly due to individual screen settings.
Measurements are approximate and may vary slightly due to handcrafting.
Natural leather variations such as marks, veins, or irregular textures are not considered defects.

5.2 Handmade Character

Each Lac Crado product is handcrafted. Customers purchasing from us acknowledge and accept that no two items are identical. This individuality is part of the charm and value of artisanal leather goods.

5.3 Custom Orders

We may offer bespoke or personalized services, including custom engravings, sizing, or design modifications. Once confirmed, custom orders cannot be canceled, returned, or refunded.

6. Pricing & Payment

6.1 Currency

All prices are listed and processed in Singapore Dollars (SGD).

6.2 Pricing Policy

Prices are subject to change without notice.
Once an order is confirmed, the price is final and will not be adjusted for later promotions or price reductions.
In the event of a pricing error, we reserve the right to cancel or refuse an order.

6.3 Accepted Payment Methods

We accept the following secure payment methods:

Visa
Mastercard
PayPal
PayNow

6.4 Payment Security

Payments are processed via secure, encrypted gateways. We do not store sensitive payment details on our servers. By placing an order, you authorize us to charge the payment method provided for the total amount of your purchase, including taxes, shipping, and any applicable fees.

7. Orders

7.1 Order Confirmation

Once you place an order, you will receive an acknowledgment email. This does not guarantee acceptance. Your order is only confirmed when:

Full payment has been received.
Items are available in stock.
We issue a formal confirmation email.

7.2 Order Cancellation

We reserve the right to refuse or cancel an order for reasons including:

Payment issues
Suspected fraud
Incorrect pricing or stock availability
If your order is canceled after payment, you will receive a full refund via your original payment method.

8. Shipping & Delivery

8.1 Local Delivery (Singapore)

Estimated timeframe: 1–3 business days.
Delivered via trusted local couriers.

8.2 International Delivery

Estimated timeframe: 5–14 business days, subject to customs clearance.
Customers are responsible for any customs duties, import taxes, or brokerage fees.

8.3 Shipping Responsibility

Please ensure shipping addresses are accurate. Lac Crado is not responsible for delays or lost items due to incorrect addresses.
Once items are dispatched, risk of loss transfers to the buyer.

9. Returns, Exchanges & Refunds

9.1 Eligibility

Returns are accepted within 7 days of delivery, provided that:

The product is unused and in original condition.
Original packaging, dust bags, and tags are intact.

9.2 Non-Returnable Items

Custom, bespoke, or personalized products.
Final sale or clearance items.

9.3 Procedure

Contact laccrado@gmail.com for a return authorization before shipping items back.
Unauthorized returns will not be accepted.
Return shipping costs are the responsibility of the customer.

9.4 Refunds

Refunds will be issued only after inspection of the returned item. Processing typically takes 7–14 business days. Shipping fees are non-refundable.

10. Warranty & Repairs

10.1 Standard Warranty

Lac Crado offers a 1-year craftsmanship warranty covering:

Stitching integrity
Hardware (buckles, clasps, zippers)
Structural issues not caused by misuse

10.2 Exclusions

Warranty does not cover:

Normal wear and tear
Scratches, stains, or marks from use
Damage from exposure to water, chemicals, or extreme conditions

10.3 Repairs

Repairs beyond warranty may be offered for a service fee, depending on the condition of the item.

11. Promotions & Discounts

Vouchers, discount codes, or promotions are subject to their stated terms.
Only one promotion may be applied per order unless otherwise specified.
Promotions cannot be exchanged for cash or applied retroactively.

12. Intellectual Property

All intellectual property rights relating to Lac Crado, including but not limited to logos, trademarks, product images, website content, and designs, are the sole property of Lac Crado.

You may not copy, reproduce, distribute, or use our intellectual property without prior written consent.

13. Privacy & Data Protection

We respect your privacy and comply with the Singapore Personal Data Protection Act (PDPA).

13.1 Data Collection

We may collect personal information including name, email, address, phone number, and payment details for purposes such as order fulfillment, shipping, and customer support.

13.2 Data Use

We use customer data for:

Processing orders
Delivering products
Providing after-sales support
Marketing communications (with consent)

13.3 Data Security

We implement reasonable technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

14. Fraud Prevention

We actively monitor transactions for suspicious activity. Orders flagged for potential fraud may be delayed, reviewed, or canceled at our discretion.

15. Limitation of Liability

To the maximum extent permitted by law:

Lac Crado is not liable for indirect, incidental, or consequential damages arising from use of our products or website.
Our liability in all cases shall not exceed the purchase price paid for the product in question.

16. Force Majeure

Lac Crado shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transportation delays, or government restrictions.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of Singapore.

In the event of a dispute:

Both parties shall attempt to resolve matters amicably through negotiation.
If unresolved, disputes shall be referred to mediation before escalation.
Final disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

18. Contact Information

For inquiries, please contact:
📧 laccrado@gmail.com
📞 +65 8541 6167
📍 #4-119A Far East Plaza, 228213